Terms and Conditions

Last updated: November 2026

Welcome to Rawdah Consultancy Services INC. We are committed to providing reliable and professional travel services, including international and domestic flight reservations, hotel bookings, and Umrah travel assistance.

Our priority is to make your travel experience convenient, transparent, and hassle-free. By booking our services, you acknowledge that you have read and understood the following policies and terms.

1. BOOKING POLICY

1. All reservations are subject to availability and confirmation by the respective airline, hotel, or service provider.
2. Customers must provide accurate passenger names, travel dates, contact details, and all other required information.
3. Passenger names must match the passport or official travel documents exactly.
4. A booking will be considered confirmed once the required payment has been received and the reservation has been issued or confirmed by the relevant supplier.
5. Customers are responsible for reviewing their booking confirmations, itineraries, and travel details immediately after receiving them.
6. Any errors or discrepancies must be reported to our team as soon as possible.

2. PAYMENT POLICY

1. Full payment or an agreed deposit must be received before ticket issuance or confirmation of applicable travel services.
2. All prices are subject to availability and may change until the booking is confirmed.
3. Applicable service fees, supplier charges, taxes, and additional costs will be communicated before payment.
4. Payments must be made through authorized payment methods provided by Rawdah Consultancy Services INC.
5. Reservations may be cancelled or released by suppliers if payment is not received within the agreed payment deadline.

Payment methods and schedule

1. We accept credit and debit cards (Visa, Mastercard, American Express and Discover) through our secure online payment page, as well as Zelle, bank wire transfer and check.
2. Bookings are secured with an initial deposit. The remaining balance is due 45 days before departure, unless your booking confirmation states otherwise.
3. Card details are entered on Stripe's encrypted checkout and are never stored on our website.

3. FLIGHT BOOKING POLICY

1. All airline tickets are subject to the fare rules and conditions of the issuing airline.
2. Refundability, baggage allowance, date changes, and cancellation charges vary depending on the airline and ticket type.
3. Customers are responsible for reviewing flight schedules, departure terminals, baggage allowances, and passenger information before departure.
4. Flight schedules, departure times, and other travel arrangements may be changed by airlines.
5. Rawdah Consultancy Services INC. will assist customers with eligible flight changes, cancellations, and refund requests in accordance with applicable airline rules and laws.

4. HOTEL BOOKING POLICY

1. All hotel reservations are subject to hotel availability and the booking conditions of the respective property.
2. Check-in and check-out times are determined by the hotel.
3. Guests must provide valid identification and comply with hotel requirements.
4. Early check-in, late check-out, room upgrades, and special requests are subject to hotel approval.
5. Hotel cancellation and refund conditions depend on the selected room rate and the hotel's booking terms.
6. Non-refundable hotel reservations are generally not eligible for refunds, except where required by applicable law or permitted under the supplier's terms.

5. UMRAH TRAVEL POLICY

1. All Umrah travel arrangements are subject to applicable Saudi Arabian government requirements and regulations.
2. Visa approval and entry permission are determined by the relevant government authorities and cannot be guaranteed by our company.
3. Customers must provide accurate passport details and all required travel documents within the requested timeframe.
4. Flights, hotel accommodations, transportation, and other package components are subject to availability and supplier confirmation.
5. Changes to confirmed Umrah packages may involve additional supplier charges or price differences.
6. Customers are responsible for meeting passport validity, visa, health, and other applicable travel requirements.
7. Package inclusions, exclusions, payment schedules, and cancellation conditions will be communicated before booking confirmation.

6. TRAVEL DOCUMENTS & CUSTOMER RESPONSIBILITIES

1. Customers are responsible for maintaining valid passports, visas, and other required travel documents.
2. Customers must verify the entry, exit, and transit requirements of their destination countries.
3. Customers should arrive at the airport within the time recommended by their airline.
4. Customers are responsible for complying with airline rules, immigration regulations, and destination-country requirements.
5. Rawdah Consultancy Services INC. is not responsible for denied boarding or entry resulting from incorrect documentation, missing visas, or failure to meet government requirements, except where liability cannot legally be excluded.

7. CANCELLATION & REFUND POLICY

We understand that travel plans can change. Rawdah Consultancy Services INC. aims to handle cancellation and refund requests fairly and transparently.

7.1 Customer-Initiated Cancellations

1. All cancellation requests must be submitted in writing through our official customer service email or authorized communication channels.
2. Cancellation requests will be processed once received and acknowledged by our team.
3. Cancellation charges depend on the applicable airline, hotel, tour operator, or service provider's terms and conditions.
4. Any applicable company service fee, administrative fee, or supplier penalty will be disclosed before the booking is confirmed.
5. Customers may be responsible for applicable cancellation charges and non-recoverable costs where permitted by law and disclosed at the time of booking.

7.2 Flight Ticket Cancellations

1. Refund eligibility depends on the fare conditions of the purchased ticket and applicable consumer protection laws.
2. Non-refundable tickets are generally not eligible for voluntary cancellation refunds, except where required by law or permitted under the airline's policy.
3. Refundable tickets may qualify for a refund after applicable airline penalties and disclosed service fees.
4. Date changes and rebooking may involve airline penalties and fare differences.
5. Partially used tickets may have different refund conditions.
6. Passengers who fail to board their scheduled flight without prior cancellation may lose the value of their ticket or remaining itinerary, subject to airline rules and applicable law.

7.3 Hotel Cancellation

1. Hotel cancellation requests must comply with the cancellation deadline and conditions stated in the original booking confirmation.
2. Refundable hotel reservations may qualify for a refund if cancelled within the permitted cancellation period.
3. Non-refundable hotel bookings are generally not eligible for refunds.
4. Late cancellations and failure to check in may result in the loss of the full booking amount.
5. Any exception is subject to hotel approval and applicable law.

7.4 Umrah Package Cancellation

1. All Umrah package cancellation requests must be submitted in writing.
2. Refund eligibility depends on the package terms, cancellation date, and services already purchased or confirmed.
3. Airline penalties, hotel cancellation charges, visa processing expenses, transportation charges, and other non-recoverable supplier costs may be deducted where disclosed and legally permitted.
4. Any remaining eligible refund will be calculated after applicable deductions.
5. Once a visa or other travel service has been processed, its cost may be non-refundable where permitted by applicable rules.
6. Special cancellation terms may apply during Ramadan, peak seasons, and other high-demand travel periods. These conditions will be communicated before payment.

7.5 Airline or Supplier-Initiated Cancellations

1. If an airline cancels a flight or makes a significant schedule change, customers will be informed of the available options.
2. Eligible customers will receive refunds or alternative arrangements in accordance with applicable airline policies and consumer protection laws.
3. Hotel and other supplier cancellations will be handled according to the respective supplier's terms and applicable laws.
4. Our team will assist customers with eligible refund and rebooking requests.

7.6 Refund Processing

1. Approved refunds will generally be returned to the original payment method whenever possible.
2. Refund processing times depend on the airline, hotel, payment processor, and other relevant suppliers.
3. Customers will be informed about their refund status and any known processing delays.
4. Any company service fee or other deduction will be handled in accordance with the terms disclosed at booking and applicable law.
5. Refunds will not be withheld where applicable law requires them to be issued.

7.7 Alternative Option – Rescheduling & Travel Date Changes

At Rawdah Consultancy Services INC., we understand that unexpected circumstances may affect your travel plans. If your booking is non-refundable or a refund is not permitted under the applicable airline, hotel, or supplier policies, we will make every reasonable effort to offer an alternative solution.

Instead of losing the value of your booking, you may request to reschedule your travel dates.

Our team will contact the relevant airline, hotel, or service provider to request an extension, reopening, or rescheduling option for your existing booking.

How Rescheduling Works:

1. Rescheduling requests are subject to approval by the airline, hotel, or respective service provider.
2. New travel dates will depend on availability and vendor approval.
3. If the rescheduling request is approved, our team will assist you in arranging your revised travel plans.
4. If there is a difference in airfare or booking price between your original and new travel dates, you will be required to pay the applicable difference before the changes are confirmed.
5. Any additional supplier charges or applicable service fees will be communicated before confirmation.
6. All rescheduling arrangements must comply with the applicable supplier terms and conditions.

Our Commitment to You:

Even when a refund is not possible, we will do our best to help you reschedule your travel and make the most of your original booking. Your satisfaction and peace of mind remain important to us.

Please note that rescheduling is not guaranteed and is subject to supplier approval, availability, and applicable booking conditions.

7.8 No-Show Policy

Failure to appear for a scheduled flight, hotel check-in, or confirmed travel service without prior cancellation may result in forfeiture of the booking amount, subject to applicable supplier conditions and law.

7.9 Force Majeure & Unforeseen Circumstances

Rawdah Consultancy Services INC. is not responsible for disruptions beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, political instability, or transportation disruptions.

We will make reasonable efforts to assist affected customers with available alternatives, refunds, or rebooking options in accordance with relevant supplier terms and applicable law.

8. CHANGES & AMENDMENTS

1. All requests for changes to flights, hotel bookings, or Umrah packages are subject to supplier approval and availability.
2. Additional charges, fare differences, and amendment fees may apply.
3. Customers will be informed of applicable costs before any changes are confirmed.
4. Changes will only be considered confirmed once approved and processed by the relevant supplier.

9. CUSTOMER SUPPORT & COMPLAINTS

We value every customer and aim to resolve questions and concerns professionally.

Customers may contact our team regarding bookings, amendments, cancellations, refund requests, or service-related concerns through our official business contact channels.

We aim to acknowledge customer complaints promptly and work toward a fair resolution.

10. POLICY UPDATES

Rawdah Consultancy Services INC. reserves the right to update or modify these policies when necessary.

Updated policies will be published through our official website or communication channels.

Any policy changes will be subject to applicable law and will not remove rights that customers already have under applicable law or the terms of an existing confirmed booking.

Questions? Contact Rawdah Consultancy Services Inc. at info@rawdahintl.com, call or WhatsApp +1 (646) 573-4101, or write to us at 8869 20th Ave, Apt 1, Brooklyn, NY 11214.